Itil Online Videos

A Service Level Agreement

A Service Level Agreement, or SLA, is fundamental to service provision, from the perspective of both the supplier and the recipient. It documents and defines the parameters of the relationship itself.

The quality of the service level agreement is therefore a critical matter. It is not an area that can be left to chance, and must command careful attention.

To assist with this task, our service level agreement page considers service level agreements more closely, and identifies a simple but comprehensive resource to assist.
Labels: A Service Level Agreement
Newer Post Older Post Home

Popular Posts

  • ITIL And IT Service Management Bookshop
    Welcome to the ITIL And IT Service Management Bookshop. Here you will find information, guidance and resources covering the whole gamut of I...
  • ITIL Video Tutorial Download
    Mark explains the key principles, models, and concepts behind the ITIL model of service management, and then dives deep into the life-cycle ...
  • Watch The Online Video Course ITIL
    The Information Technology Infrastructure Library (ITIL) has become the standard framework for the IT service industry. In this course, inst...
  • ITIL Skills LinkedIn
    The ITIL Group - This group is for ITIL qualified professionals and those interested in the ITIL methodologies and framework to share views ...
  • IT Asset Management Solutions Acquires Liken's SAM Business
    IT Asset Management Solutions (ITAMS), one of the UK's longest established, vendor independent, consulting and technology companies spec...
Copyright Itil Online Videos ©2023