Mark explains the key principles, models, and concepts behind the ITIL model of service management, and then dives deep into the life-cycle processes, from business-relationship management to problem management
This tutorial has been prepared for the students as well as professionals to ramp up quickly. This tutorial is a stepping stone to ITIL certification.
Before proceeding with this tutorial you should know the basic terms such as Information Technology, Infrastructure, Services, and Service Level Agreements etc. Hence it is strongly recommended to go through ITIL Terminologies chapter before proceeding further.
The itSM Solutions ITIL training guide provides students with a comprehensive overview of the ITIL along with the certification programs associated with this best practice framework.